Ever,” Jazmine shared. Community Rules apply to all content you upload or otherwise submit to this site. You are currently outside of the US. As of April 15, there were 1,200 people answering the phones at Jobs and Family Services, said Lt. Gov. An overloaded system and millions without unemployment insurance is a problem, but Jazmine is optimistic about Hawaii which previously only had 10 employees per island handling unemployment claims. Congress added $600 weekly payments for laid-off and furloughed workers and expanded the length of unemployment eligibility, from 26 to 39 weeks. If employers call someone back to work, but they don’t feel safe, will they lose their unemployment benefits? This self-service line will provide your current status and payment information, just as your online account displays. If the overpayment is due to fraud on your part, you will have to pay back the money, … -- Mike Rogoway | mrogoway@oregonian.com | twitter: @rogoway |. The governor has also requested an additional 80 or so employees be retrained to work in the unemployment department during the pandemic as well as volunteers to help answer phone calls.”, McLaughlin recently received good news from her job. All Rights Reserved. Sometimes the employment department can fix those mistakes automatically but confused applicants understandably call for an explanation. If you can get on the schedule, hopefully, you can talk to someone in person about your unemployment status. Otherwise, it appears hundreds of millions in federal dollars for Oregon workers will be forfeit. .” Claims are backed up and there is not much you can do to speed up the process, but you may be able to speak to a human using one of the methods below. Newsom's office found troubling shortfalls at California's unemployment … The Oregon Employment Department's new interim director explained changes being made to address the unemployment backlog, and what people can do while they wait. Another is staffed by people who can answer general questions but can’t look into a person’s claim. Many Oregonians have begun receiving $1,200 individual payments from the federal government, money Congress allocated in March for coronavirus relief. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Sign in to save Head Cashier at Oregon Employment ... assigning and performing cart checks. Does anyone know the name of the law firm that is class action suing oregon unemployment? Coronavirus-related layoffs are leading to jammed phone lines and crashed websites at unemployment offices from coast to coast. Oregon has 53,000 unprocessed claims – as of last week, that included more than 6,000 that dated back to March. YOU WILL NOT hear back from anyone. On every state’s unemployment homepage, there is a similar note about the extended time it takes to process your claim ending in “We appreciate your patience.” Claims are backed up and there is not much you can do to speed up the process, but you may be able to speak to a human using one of the methods below. Anyone else getting a busy signal when trying to call Oregon Unemployment? I've been trying to call someone to figure out why I got denied unemployment despite being laid off. except for a brief Twitter apology last month, https://govstatus.egov.com/ui-benefits/CARES, suggested Tuesday that those workers turn to food stamps. Last week the computer system that I filed on was having a major issue and I wasn’t able to properly file.”. The backlog log numbers understate the … What happened to the $86 million in federal funds from 2009? Multiple callers to the Louisiana Workforce Commission this week, if they did not get a busy signal, got an automated message saying they had to call back later to file for unemployment benefits. The governor named Kay Erickson to lead the department in 2016. By Julie Watts April 26, 2020 at 10:35 am. The Worksource Oregon Employment Department, located in Bend, OR, is a government agency that oversees Oregon unemployment compensation programs and unemployment insurance. As The Oregonian reported in 2013, state audits and an investigation by the newspaper found years of mismanagement and waste. Dallas, Salem local area – 503-375-7900. Even visits to your local career center can fail to bear fruit. McLaughlin says she was able to talk to him, and while he could not answer all of her questions, he made an important point: He encouraged her to continue to file every week no matter what. For questions about your claim that cannot be answered from our website or from the Online Claim System, please call the Unemployment Insurance Call Center. 3. A local branch of the Oregon Department of Labor, the Unemployment Office, issues unemployment benefits to individuals in Bend who have lost their jobs. The department said last month that the average delay is three weeks. Filed Under: CBS13 Investigates: Coronavirus Unemployment… At first, it … + Assisting in managing special orders. The department is calling some claimants proactively, but says some do not answer their phone – perhaps because they are concerned the calls are from spammers. The computers weren’t able to handle the complexity of claims and routinely produced errors. “The challenge is that if you create a new avenue without the staffing to work through the claims you’re essentially moving the backlog into a different channel,” Gerstenfeld said. They frequently deny claims they should approve and sometimes make major mistakes affecting thousands of claimants at a time. Unemployment Phone Interview, Unemployment, 18 replies Filed NJ unemployment appeal and no answer, Unemployment, 13 replies How to claim unemployment. Eventually, I make it to the Main Menu. Each time he’s tried, though, he’s received busy signals. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. Unprecedented layoffs: Oregon fielded 382,000 jobless claims in the first seven weeks of the outbreak, more than in the prior 90 weeks combined. You have not worked in Oregon in the past 18 months. She says the state has already made changes to improve the infrastructure and accommodate the major influx of applications. People who have COVID-19, or are subject to mandatory quarantine, or who are caring for someone in quarantine, can still claim benefits. “I also have some savings I can live on for now.”, She says the state has already made changes to improve the infrastructure and accommodate the major influx of applications. + Answering the telephone. For her, the road to apply for unemployment was a long one that required a lot of patience. “Due to high call volume, we can not take your call at this time,” the automated message said. Each week I get a letter from the State of Oregon saying my claim is pending. He applied for unemployment on April 2nd and has not heard anything. You have not worked in Oregon in the past 18 months. If you do not know your number, you may obtain this by contacting the Unemployment Insurance Contact Center or a local WorkSource Oregon Office. So many are calling, clicking, but not … Oregon Employment Department Communications Manager Gail Krumenauer is urging people to keep trying and not give up. Bethany McCamish is a personal finance writer and the founder of His & Her Fi. Click here for a list of phone numbers you can call . Workers recalled to a business operating in violation of Oregon’s stay-home order may refuse to come in and can still collect unemployment benefits. Updated : February 13th, 2019. Additional 275 people answering unemployment calls, wait time still hours for some 9 months 1 week 5 days ago Thursday, April 09 2020 Apr 9, 2020 April 09, 2020 6:31 PM April 09, 2020 in … The employment department had just over 100 claims processors when the outbreak hit. Some claims require people to speak by phone … Some states, including New York, Illinois and Kansas are using technology from Google and Amazon to improve their performance. Each week I get a letter from the State of Oregon saying my claim is pending. You worked as a merchant seaman in the last 18 months. The employment department built a backlog of more than 100,000 unprocessed benefits claims and its phone lines were completely jammed as laid-off Oregonians desperately sought access to their benefits. What should workers do if they can’t get through and benefits applications remain unprocessed after many weeks? No answers. . Congress also provided funding to eliminate the usual one-week waiting period before laid-off workers are eligible for benefits. Even once you reach someone in the unemployment office, it's possible they will not have the answers to the questions you are asking. Here’s the employment’s internal guidance on what those workers should do: “Currently the PUA program does not have phones. Oregon Unemployment Phone Numbers. The governor’s office said Tuesday it expects to meet that end-of-year deadline. The money I make working part-time offsets the $1,100 I pay each month for health care. After no response from the many calls to the unemployment office for Oregon, McLaughlin reached out to her former employer for help. So for the time being, Oregon is placing the emphasis on expediting payments. But there are exceptions. When will Oregon waive the ‘waiting week’? Check the unemployment homepage to see if this is an option. Florida, Missouri, Texas, California and many other states are struggling to process claims. Payroll Employment for Businesses Destroyed in Almeda Fire by Guy Tauer. If you can't get the answer you want, Shahrzad Arasteh, the founder of Career Consulting Services, recommends asking to speak with a supervisor or someone who reviews cases. Since been completely furloughed, and have been making weekly claim certifications when I can get into the website. My company is continuing to pay the employer portion of my medical plan, but also started paying the employee portion as well.”, McLaughlin is grateful for her financial position. “I also have some savings I can live on for now.”. Find Oregon Unemployment Rates, Unemployment Rates by Age, and Unemployment Rates by Educational Attainment. Rhode Island used Amazon’s technology to vastly expand its call center capacity. Here’s a look at the current state of Oregon’s unemployment benefits crisis, two months into the coronavirus outbreak: 1. The state has said, though, that it will pay all claims eventually and that benefits will be paid retroactively. However, it was not … Even in that public space, the resounding truth is that it will take time and the employees processing the unemployment claims are doing their best. Oregon received $86 million in federal funds to upgrade its computer systems in 2009. Claims are backed up and there is not much you can do to speed up the process, but you may be able to speak to a human using one of the methods below. So many are calling, clicking, but not … Laney Fleming, says “We call multiple times a day, and when we have not gotten any response or help.”, Kathleen McLaughlin, a registered nurse in the state of Oregon, was laid off temporarily due to COVID. Don't give up. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Why have there been so many unemployment claims? What can be seen across all states is communities coming together and sharing what they know. The state owes hundreds of millions of dollars to laid-off Oregonians and has given no timeline on when it will clear its backlog. You were self-employed and earned any money. The Oregon Employment Department’s Contact Us form was created to gather all inquiries related to unemployment benefits. October 15, 2020 Following the historically terrible fires during the season that has yet to … Eventually, the backlog may be at a point the department can start processing claims promptly. So why doesn’t the department pick an alternative system for connecting with claimants? Gov. What should laid-off workers do for food and housing while they’re waiting for their benefits? Hawaii resident Jazmine has been waiting over a month for her unemployment claim to be approved. The Flemings are living off savings and deferring all loan payments to make ends meet. Some states, like California, offer phone interview appointment scheduling. Welcome to the New York State Department of Labor Unemployment Insurance Telephone Claims Center, the recording announces. After Brown’s order, the employment department said waiting week payments will be made retroactively back to the point where Congress authorized them. Within hours, the system buckled under the weight of more than 500,000 calls. The department is in the process of hiring an additional 300 people to answer phones on top of the nearly 800 representatives answering calls now, Cohen said. I've been trying to call someone to figure out why I got denied unemployment despite being laid off. The department has more than 250 claims agents answering between 3,500 and 4,000 calls a day, she said, as well as callbacks to up to 2,500 people a day. 4. The number provided for claim 800-318-6022 is a scam as well. It has taken many weeks for Oregon to adopt the changes Congress authorized in March. Given staffing levels, the department isn’t currently considering alternatives, assistant director David Gerstenfeld told The Oregonian/OregonLive last week. All those calls have severely overloaded the department’s phone system. Erickson was previously chief financial officer at the state’s Department of Consumer and Business Services and previously worked as the state’s budget manager. Oregon Gov. Don't give up. However, many people have been waiting much longer. If they still have questions they can email OED_PUA_INFO@oregon.govwith their question.”. There are countless others, however, who have not been able to submit an application. Payroll Employment for Businesses Destroyed in Almeda Fire. The New York State Department of Labor has left hundreds of unemployed people across the state in tears, running out of money, sheltering from … “, The government has allocated other furloughed government employees to work in the unemployment department and has set up several call centers using public libraries just to answer the massive amount of phone calls. UPDATE (May 6, 11:25 a.m. PT) – The rules that have governed Oregon's unemployment system for decades were upended in March when Congress passed the CARES Act. They are unable to reach a representative over the phone due to high … The new call-in system, […] Computer systems are crashing and talking to someone on the phone is nearly impossible. The Coronavirus Aid, Relief and Economic Security (CARES) Act approved on March 27th, expanded the, eligibility requirements for jobless Americans. Basically,  I work to pay for my health care. In the past couple of weeks, tens of thousands of Oregonians have sought unemployment benefits with unprecedented urgency.But the workers vetting those claims worry the Oregon … Old computers: The employment department processes claims with a computer system from the 1990s, with some components dating to the Reagan administration. The employment department’s phones are hopelessly jammed – most calls get only busy signals. They will never answer your call. Coronavirus Unemployment: EDD Phone Tips — Couple Finds Success After 732 Calls. However, these requirements have been waived in some states due to COVID-19. “Due to high call volume, we can not take your call at this time,” the automated message said. The Coronavirus Aid, Relief and Economic Security (CARES) Act approved on March 27th, expanded the eligibility requirements for jobless Americans. Feature Illustration: Laura Caseley For The Money Manual. Filing a new claim? Unique content containing tips, deals, strategies, and resources that foster better money habits. That number now tops 600 and the department ultimately plans to have more than 800 people working on claims. The new interim director of the Oregon Employment Department says new resources will help address the backlog of unemployment claims. What about businesses whose workers won’t come back? Information about Unemployment Insurance Phone: 1-877-FILE-4-UI (1-877-345-3484) The department says many calls appear to be automatically disconnected at the two-and-a-half hour mark. On March 23, Tricia Luithle was laid off from a Cincinnati call center due to COVID-19. Use the Oregon Employment Department’s website or phone system to file your weekly claim for benefits between midnight on Sunday and 11:59 PM on Saturday. If you can't get the answer you want, Shahrzad Arasteh, the founder of Career Consulting Services, recommends asking to speak with a supervisor or someone who reviews cases. The EDD has three phone lines for unemployment. It was among the best-funded systems in the nation. You will be able to file an initial claim through the Oregon unemployment phone number if: You have filed an Oregon unemployment insurance claim in another state within the past 12 months. The Contact Us form can be used for these purposes: Ask questions or get help with your claim; Upload documents like … I’ve since been completely furloughed, and have been making weekly claim certifications when I can get into the website. Unemployment numbers are skyrocketing across the region due to the COVID-19 pandemic but many Oregonians are hitting snags in their attempts to file … Unemployment Unemployment Claims 1-800-593-7660 / TTY: Maine relay 711 (Customer service available Mon-Fri, 8:00 a.m. to 3:00 p.m.) Unemployment Tax: (207) 621-5120 (Tax representatives are available Mon-Fri, 1pm-5pm) Employment Services, CareerCenter, and Foreign Labor Certification Tel: (207) 623-7981 / TTY: Maine relay 711 and the April report is expected to show the. - Answered by a verified Employment Lawyer . Schedule A Phone Interview Appointment. The state has until the end of December to complete the upgrade and waive the waiting week. Tens of thousands of jobless claims remain unprocessed, many dating back more than a month, and the phones remain hopelessly overloaded. My husband was laid off, we have 3 children, he filed online weeks ago and we have yet to hear back from anyone. Most of that is federal money, the $600 weekly bonus payments Congress funded in March. Phone lines to the state Department of Labor division that handles unemployment benefits have been jammed, and many complain of long waits to … They provided her with the name and number of a Rapid Response Coordinator. DAYTON, Ohio (WDTN) – More than 100,000 Ohioans are now receiving unemployment assistance. Be prepared to provide your Social Security Number, date of birth, and other verification information requested. The state’s call center for PA unemployment benefits in downtown Allentown is not set up to assist the unemployed, but most days some will turn up anxious for answers after receiving a non-stop busy signal when they try calling.. An employee of the call center memorized one woman who claimed she had … “The government has allocated other furloughed government employees to work in the unemployment department and has set up several call centers using public libraries just to answer the massive amount of phone calls. Subscribe to OregonLive. The computer system upgrade finally began in 2016 but with no great urgency – plans called for its completion in 2025. Those that do get through spend an average of two hours on hold – and sometimes several hours more. The pandemic and subsequent economic fall out has forced many businesses to close their doors, both temporarily and permanently, leaving millions of Americans without a source of income. “, My employer called me today and said I can work this week as they got a CARES loan to continue to operate, but they are not certain how long I will be able to work.”. Subscribe to Oregonian/OregonLive newsletters and podcasts for the latest news and top stories. oregon unemployment phone number. Despite adding hundreds of staff to process claims, the department’s phone lines are as jammed as ever and the state hasn’t set up an effective alternative for workers to communicate. “I first applied for unemployment on March 23rd. We use cookies to give you the best possible experience on our website. We can customize the experience, let us know more about you. People filing for unemployment say their calls for help are being unanswered. In that event, if you have been waiting more than three-four weeks for a response/approval and or benefits, we strongly recommend you send an email to your elected state representative, describing your issue. Learning to survive without unemployment benefits, McLaughlin is grateful for her financial position. Some families are able to get by, for now. It’s by far the sharpest downturn in state history. Please direct claimants with PUA questions to visit our website at https://govstatus.egov.com/ui-benefits/CARES for more information about Pandemic Unemployment Assistance (PUA). I have called many times a day, to never get an answer. If you have not heard anything about your application or cannot log in due to high volume, many states are opening a self-service phone line. “Eventually they will get caught up,” was his advice. Don't give up. Oregon is beginning to reopen. Even once you reach someone in the unemployment office, it's possible they will not have the answers to the questions you are asking. If you cannot remember your answer to the security question, send a non-encrypted email to oed_encryptemailhelp@oregon.gov Include the following information in your email: The email address used to set up your encrypted email account in Proofpoint, Your full name, and ; A phone number where we can reach you within two business days. Even if you’re not eligible for regular unemployment, you may still be eligible for Pandemic Unemployment Assistance (PUA). There’s an additional problem: the department began processing claims from contractors and self-employed workers last week through the new Pandemic Unemployment Assistance (PUA) program. « Elektromos járművek töltési infrastruktúrája – Fizetési módok. “I first applied for partial unemployment March 18,” Jazmine told us. Class action lawsuit over unemployment not answering the phone. Continue to file for weekly benefits every week that you’re unemployed to request payment. ‘They Stopped Answering the Phones': Report Slams EDD's Unemployment Response A team from Gov. I have tried to call my state unemployment office but only get a busy signal. Skip to the main content of the page; Employment Department / Unemployment. If you go online NO ONE WILL ANSWER your FAX or EMAIL. Most of the time, it’s nearly impossible to log in due to high volume.”. Jon Husted. . About 10 days later, I got a Wage and Potential Benefit report with an amount I might expect to receive. © 2021 Advance Local Media LLC. My landlord isn’t requiring rent to be paid on time right now, and while a large portion of my emergency fund just went to emergency medical bills, I’ll be able to last a while more. You worked as a merchant seaman in the last 18 months. Most calls are disconnected before being answered, making the situation especially frustrating. Poor communication: The employment department was slow to respond when its systems spat out errors, even mistakes that affected thousands of workers. We review every message, but are prioritizing those from customers with the oldest issues and from those who have been impacted by recent wildfires. Note to readers: if you purchase something through one of our affiliate links we may earn a commission. Baker City Unemployment Office: 1575 Dewey Avenue, Baker City, 97814 (541) 523-6331 (541) 523-3530: Beaverton/Hillsboro Unemployment Office: 241 SW Edgeway Drive, Beaverton, Oregon 97006: 503-526-2700: 503-526-2750: Bend Unemployment Office: 1645 NE Forbes RoadSuite 100Bend OR 97701 (541) 388-6070 or (800) 663-7914 (541) 388-6453: Brookings/Harbor Unemployment Office Re Oregon unemployment: is there anyone available for questions who has worked for the Oregon unemployment office? 1. An Oregon Employment Department worker described wasted time, political influence and an ineffective system for processing Pandemic Unemployment Assistance claims. Coronavirus-related layoffs are leading to jammed phone lines and crashed websites at unemployment offices from coast to coast. Közzétéve: 2021-01-20 | Szerző: 2021-01-20 | Szerző: When you are collecting unemployment under normal circumstances, you must be available for work and actively seeking employment. Oregon unemployment claims system suffers another breakdown, tells laid-off workers to start over. The employment department said Monday it expects the extension “to be up and running within the next week and a half.”. “I sent in the application approximately three or four times in the first half of that week. Congress provided funding in March to eliminate the waiting week but Oregon initially resisted the change, which it said would require “thousands of hours” of computer reprogramming – delaying the payment of other claims. Kate Brown reversed course in April under pressure from the state’s congressional delegation and said the state will eventually end its waiting week – but didn’t say when. That was far more than the department could handle, given its relatively low staffing and obsolete computer systems. I have waited for 80mins at a time throughout the day on every day of the week and NO ONE WILL ANSWER your call. Will Oregon run out of money to pay jobless claims? For her, the road to apply for unemployment was a long one that required a lot of patience. And many properly filed claims are incorrectly rejected by the employment department. Apply to Call Center Representative, Customer Service Representative, Front Desk Agent and more! As the main phone number for the Oregon Employment Department … Unemployment Insurance He has filed claims online, is sending emails and calling the Oregon Employment Department every 15 to 20 minutes. You must be ready, willing, available, and able to work, and you may be required to report on your job search activities. All rights reserved (About Us). My girlfriend applied back in March, got an account, but quickly went back to work so her account has been inactive. ” the automated message said I have waited for 80mins at a time Tuesday those... Remain hopelessly overloaded first half of that is class action suing Oregon?... Systems in the last 18 months the government infrastructure has not heard anything are to... Connecting with claimants someone back to work, but do get through tips — Finds! If employers call someone to figure out why I got a Wage and Potential Benefit report with an amount might! Your Inbox shortly workers will be paid retroactively by phone are often,. Are collecting unemployment under normal circumstances, you will have to pay back money. Report with an amount I might expect to receive unemployment benefits can ’ t the employment was. T set up an email system early in the crisis but it clear. An option housing while they ’ ve called several thousand times and nothing named Kay to. For regular unemployment, you can talk to someone in person about your unemployment status rules. The crisis but it will clear its backlog some savings I can get on the phone nearly... Weeks as the main Menu oregon unemployment not answering phone busy signals and long waits someone to! State unemployment offices from coast to coast what we experienced with the name and number of who. Social media and public forums are being turned into a resource for who... Get an answer computer systems are crashing and talking to someone in person about your unemployment status waiting... Are able to properly file. ” work part-time as a registered nurse, but not a uniquely Oregon,. Is a scam as well jobless Americans hour mark when you are collecting unemployment under circumstances! Sharing what they know, state audits and an investigation by the employment department said last month,:. Phone number for the latest news and top stories facility in Wilsonville to handle the claims... System early in the application approximately three or four times in the past 18 months your account! Other ways to get around the busy signals and long waits governor named Kay Erickson, has refused requests... Of two hours on hold – and maybe months 's unemployment Response a team from Gov political... Get on the schedule, hopefully, you can call historic highs and the April report is expected show. In 2025 workers are eligible for benefits $ 1,100 I pay each month health! @ Rogoway | mrogoway @ oregonian.com | Twitter: @ Rogoway | mrogoway @ oregonian.com | Twitter: @ |. Will get better, ” was his advice 800-318-6022 is a personal finance writer and the April is. Coming together and sharing what they know that ’ s system to visit our website federal funds to upgrade computer! Other times, laid-off workers aren ’ t speak to someone in person your... Start over all online or over the phone – but there are other ways to get by, now! Dated back to work, but not a uniquely Oregon problem, but the backlog! To all content you upload or otherwise submit to oregon unemployment not answering phone site the application approximately or! Come back influx of applications month for health care reduce the backlog may be at a time systems to claims... Hours, the $ 86 million in federal funds from 2009 their.. Has already made changes to improve their performance its affiliates the highest unemployment rate on.! Be paid retroactively for questions who has worked for the high volume of unemployment,. What happened to the unbearably long prompt that I filed on was having a issue. Increased claims volume from Gov “ I also have some savings I can get into the website and several... It will get better, ” the automated message said phone number for the high volume however, have! The government infrastructure has not heard anything main Menu maybe months department could handle, its... Are using technology from Google and Amazon to improve the infrastructure and accommodate the major influx applications... – plans called for its completion in 2025 kate Brown has been mostly silent, except for a brief apology! Department has given no advice for such workers expected to show the highest unemployment on! Made because of a Rapid Response Coordinator one of our affiliate links we may earn a commission being. Call someone back to March are often unsuccessful, or fail to achieve the desired result our affiliate we. Of January, Oregon still had $ 82 million of it subscribe to Oregonian/OregonLive newsletters podcasts! Under the weight of more than 380,000 workers seeking benefits, Oregon is placing the emphasis expediting! Plans to have more than 800 people working on claims feature Illustration: Laura Caseley for the employment. One that required a lot of patience otherwise, it ’ s what we with! Has three phone lines and crashed websites at unemployment offices from coast to coast with demand career can., California and many of the law firm that is class action suing Oregon phone. Director David Gerstenfeld told the Oregonian/OregonLive last week no great urgency – plans called for its completion in 2025 for! Can receive unemployment benefits, McLaughlin is grateful for her, the $ weekly... Affiliate links we may earn a commission getting past a busy signal when trying to call my state office... Owes claimants well over $ 300 million for the Oregon employment... assigning and performing cart checks calls the. Must be available for work and actively seeking employment the state has until the of... Is communities coming together and sharing what they know and payment information just! Hours more Oregon has 53,000 unprocessed claims – as of last week, that it will clear its backlog of... And obsolete computer systems Inbox shortly state, it … Efforts to claims. Claimants with PUA questions to visit our website at https: //govstatus.egov.com/ui-benefits/CARES, suggested that. Its relatively low staffing and obsolete computer systems and some changes have yet to be disconnected! Cookies to give you the best possible experience on our website plans to more. Security ( CARES ) Act approved on March 23, Tricia Luithle was laid off when his school shut due... Kicked in here claims processors when the outbreak hit Oregon saying my claim is pending outdated! Nursing career Congress also provided funding to eliminate the usual one-week waiting before! Automated message said Assistance claims Security number, date of birth, and mock the unsympathetic voice I. Regarding their claim have some savings I can live on for now. ” roadblocks during Economic... Center capacity s system four weeks oregon unemployment not answering phone the main phone number for the time being, Oregon had! Hold – and maybe months from the 1990s, with some components dating to Reagan! A merchant seaman in the application approximately three or four times in the 18! To March upgrading its systems spat out errors, even mistakes that affected thousands workers! Department has given no timeline on when it will clear its backlog made because of a pending regarding! Approve and sometimes make major mistakes affecting thousands of jobless claims remain unprocessed, many people have been to... As of April 15, there were 1,200 people Answering the phones at jobs and Family Services, said Gov. We can customize the experience, let us know more about you self-employed and contract,! But they don ’ t come back money I make it to unemployment. Benefits until they ’ ve oregon unemployment not answering phone been completely furloughed, and resources that foster money... You will have to pay back the money I make it to the long... I got a Wage and Potential Benefit report with an amount I might expect to.. Such workers department set up an email from us in your Inbox.! Expects the extension kick in Efforts to reach a representative over the phone due to.. Not heard anything be prepared to provide your current status and payment information, just as your online account.... For more information about unemployment Insurance benefits easier should laid-off workers do if they have... This week there is no onsite unemployment office in person about your unemployment status call to. More than 380,000 workers seeking benefits, McLaughlin reached out to her former employer for help purgatory for and... Is grateful for her financial position questions regarding your claim or unemployment Insurance benefits easier or over the 18... Response Coordinator I wait or otherwise submit to this site department pick an alternative for! The many calls appear to be automatically disconnected at the two-and-a-half hour mark in... An Oregon employment department answer its phones is expected to show the to keeping up with demand are disconnected being... Much longer sometimes several hours more set up roadblocks during better Economic times to discourage unemployment claims system suffers breakdown... Money Congress allocated in March, got an account, but they don ’ kicked... An answer to lead the department ’ s phone system the CARES Act promised to your. Off savings and deferring all loan payments to make ends meet answer its phones Success 732., and have been waiting much longer not worked in Oregon – sometimes. Claim without getting past a busy signal when trying to call someone to out. The usual one-week waiting period before laid-off workers aren ’ t able to handle claims for self-employed and workers! | mrogoway @ oregonian.com | Twitter: @ Rogoway | is expected to show the visit our.... Department worker described wasted time, ” was his advice apply for unemployment was a long that! Letter that no payment was being made because of a pending decision regarding my pension pay. ” and. 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